our fees



Crossmeads Lettings and Property Management aim to provide a fast and refreshing service. We want to get you referenced as quickly and as smoothly as possible so that you can move in to your new home with minimal delays. All rental offers will be submitted to the Landlord within 24 hours of receipt, subject to the Landlords availability.



When you have viewed and selected a Property a holding fee of One Week's rent is required which enables Crossmeads to reserve the Property for you subject to contract and references that are satisfactory. This does not in anyway form a contract/tenancy or any obligation upon us or the Landlord. Crossmeads will advise any other applicants that the property is under offer. Please note this One Week's Rent to reserve the property will be withheld if:

1. Any relevant person also including any guarentors connected to the tenancy withdraw from the tenancy to the property you are applying for.

2. Fail a Right to Rent check

3. Provide false or misleading information which you can reasonably consider when deciding to let a property

4. Withdraw from the tenancy.

5. Fail to sign their tenancy agreement (and/ or Deed of Guarantee) within 15 days (or other deadline for agreement as mutually agreed in writing.)


6. Five (5) Weeks Rent payable two working days prior to the tenancy start date in cleared funds. This covers damage or defaults on the part of the tenant during the tenancy.


7. Rent: * 1 months' rent minus holding deposit, payable two working days prior to tenancy start date in cleared funds. During the tenancy (payable to Crossmeads) All fees inclusive of VAT Late payment of rent: * Payment of interest for the late payment of rent at a rate of 3% above base lending rate of Barclays Bank. Please note: This will not be levied until the rent is more than 14 days in arrears.


Lost Key(s) or other Security Device(s): * Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the Tenant is liable to pay the cost of a locksmith, new lock and replacement keys. If extra costs are incurred there will be a charge of £15 per hour for the time taken replacing lost key(s) or other security device(s).


Variation of Contract (Tenant's Request): * £50 (Inc VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.


Change of sharer (Tenant's Request): * £50 (inc VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution.


Early Termination (Tenant's Request): * Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy. During the tenancy (payable to the provider) if permitted and applicable


Utilities - gas, electricity, water, oil, if not on mains drainage sewage disposal * Communications - telephone and broadband * Installation of cable/satellite * Subscription to cable/satellite supplier * Television licence * Council Tax Other permitted payments: * Any other permitted payments, not included above, under the relevant legislation including contractual damages.


There are a few documents required such as proof of identity for each Tenant. This can be any of the following:

1. Passport 3. Military ID Card 5.Biometric Residence Permit

2. Driving Licence 4. National Identity Card

In Addition Crossmeads require proof of residency which can be any of the following:

1. Current Local Authority Tax Bill 3. Bank Statement

2. Utility Bill 4. Credit Card Statement

(Please note that the proof of residency documents need to be dated within the last month)


You will receive your application forms via e-mail. The application is submitted to our credit referencing agency. The ensure that the referencing company complete your application on time, please complete all of the questions in full such and add fax, e-mail and telephone details for employers. At anytime during this process if you would like an update, you can call the office on 01243 778825.

As soon as we receive a reply from the referencing agency we will let you know the result of the application and your confirmation letter will be sent to you. A full reference will normally take between 3-4 days but may take longer if the agency has difficulty in contacting people on your application. It is your responsibility to let people know that they may be contacted for a reference. The referencing report will be communicated to the landlord for approval as soon as the result is received.

Please be advised that your basic annual income needs to be at least 30 times the monthly rent in order to comply with the referencing criteria. Please discuss your situation with your Lettings Consultant if you have any queries. Any detrimental or false credit information may adversely affect your application could result in your too forfeit your holding deposit. If you do not pass the referencing procedure you will be advised of this, and will also be advised if you can re-apply using a Guarantor. The Guarantor will also have to undergo the referencing procedure. Should your financial or personal situation change between your offer being accepted and moving in, you must notify us in writing prior to signing the Tenancy Agreement.


Debit Card / Credit Card. Direct Bank Transfer is the preferred method of payment.  We do not accept cash as payment of move-in cost. Crossmeads will not release keys unless the monies have cleared.


Prior to the commencement of the tenancy, preparation of an inventory and a pre-tenancy inventory check in will be carried out.  This will be at the expense of the landlord. When the tenancy commences, you will be provided with a copy of the inventory and so will the landlord. You must check this carefully and notify us of any issues arising within 48 hours. After the 48 hours the inventory will be deemed as acceptable matching the true likeness of the condition the property was let to you in.  Crossmeads must have in our possession cleared funds, a signed Tenancy Agreement by all parties, completed references, photographic I.D & proof of residency before we can hand keys over to you.


Contact Details of the scheme are:

My Deposits

Ground Floor, Kingmaker House, Station Road, New Barnet, Hertfordshire EN5 1NZ

Phone: 0844 980 0290

Fax: 08456 343403



These will be clearly defined in your Tenancy Agreement. Your Lettings Adviser will be able to answer any queries you may have.


You will be responsible for notifying the relevant gas, electric, water and Council Tax companies when you move into the property. You will be responsible for paying these accounts for the duration of the Tenancy unless otherwise stated in your Tenancy Agreement.  Tele communications companies will not accept instructions from third parties and therefore neither the Landlord nor Crossmeads can be responsible for ensuring there is a working active line available to you.  If you are moving into a property that has not had a telephone line connected previously or it has been vacant for three months or more then it will be your responsibility to pay the BT or any other provider’s connection fee. It is also the Tenant’s responsibility to provide a television licence. If you wish to change suppliers please let us know by e-mail or in writing so we can update our records. Some apartment blocks require residents to purchase and display a valid parking permit when using the communal/allocated parking area. It is the responsibility of the Tenant to obtain and pay for such a permit for the duration of the tenancy.  Failure to display a valid parking permit may result in the vehicle being clamped and the owner fined.


Information supplied will be held on our computer system under the Data Protection Act 1998. With regards to works in the property, contractors will contact you directly to gain access to the property. The contractor will have your contact details and will arrange a suitable time for both parties. 


Under the immigration act the agent will need to have proof that the applicant can work and live in the UK. If a person cannot produce satisfactory evidence, the agent cannot rent accommodation to the applicant. 


When you receive notification that the Tenancy will not be renewed, either Crossmeads Limited or the Landlord will contact you to discuss the end of tenancy procedures. An inventory check-out will need to be arranged and a report of any dilapidations completed. The property and garden should be returned to the same condition it was let in subject to fair wear and tear. Crossmeads can supply third party details to assit in this if you do not wish to do it yourself.  Please note that all keys to the property will need to be returned prior to the inventory check-out. (Please see your checkin documents and refer to the photocopy of the keys you were given.) No further access will be granted following completion of the report.

In the event that you request permission to vacate before the end of your fixed term tenancy, please be aware that this can only done with your Landlord's express permission and, if this is granted, you will be liable for your Landlord's re-letting costs, together with the rent and utility bills for the property until a new tenant moves in. Please be aware that there is no obligation for your Landlord to grant such a request and they can insist that you remain until the end of your tenancy term.

If you require any further information please do not hesitate to contact us: Crossmeads Limited, Suite 52, 26 The Hornet, Chichester, West Sussex PO19 7BB. By telephone: 01243 778825 and By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

If this document is received, please reply to the e-mail address allowing Crossmeads to contact you by e-mail.


Landlord Fees


Commission Percentage

1) Let only : 1st month's rent + VAT

2) Rent Collect : 10% + VAT - 12% inclusive of VAT

3) Full Management : 15% + VAT - 18% inclusive of VAT


Additional Fees if applicable : 

Tenancy Setup: £222.00 inclusive of VAT

Tenancy Renewal: £99.00 inclusive of VAT

Non Managed Renewal: £156.00 inclusive of VAT

Legionnaires Risk Assessment: £114.00 inclusive of VAT

Tenant Find Service Only Checkin Fee: £102.00 inclusive of VAT

Checkout Fee: £99.00 inclusive of VAT

Gas Safety: £108.00 inclusive of VAT

Oil Safety: £156.00 inclusive of VAT

Tenant Referencing per applicant: £72.00 inclusive of VAT

Electrical Certificate: £234.00 inclusive of VAT

Inventory Fee (Unfurnished)
From £162.00 inclusive of VAT

Inventory Fee (Furnished)
From £186.00 inclusive of VAT